Customer Services NVQ Assessor (Level 2 & 3)
Salary: £19k - £23k (Negotiable)
Location: Chesterfield, Derbyshire
This is a Fixed Term role until the 31st July 2010. A permanent position could develop dependant on candidate’s progress and achievements whilst in post.
Job Purpose:
To assess against agreed standards of competence using a range of assessment methods, giving feedback on your assessment decisions and contributing to the quality assurance process.
Assist learners to determine their personal learning goals by providing a quality training/learning experience. Follow a professional, innovative approach to qualification delivery using an array of blended learning programmes. Monitor learner progress through initial and continuous assessment and contribute to the development and delivery Critical Skills Training delivery.
Responsibilities:
- Developing and agreeing realistic and appropriate learning plans for training and assessment with candidates, including the identification of different needs.
- Planning the assessment process with candidates & other people involved, including establishing employer participation.
- Giving candidates feedback & support on assessment decisions.
- Contributing to the internal quality assurance process.
- Assessment and action planning of NVQs.
- Review of candidate progress including reinforcement of health and safety, equal opportunities, career aims and progression.
- Liaison with Internal Verifiers and External Verifiers to ensure candidate portfolios satisfy awarding body criteria
- Weekly updates to the BIT Team Leader on candidate progress towards targets and within specified time frames, ensuring learners achieve within their expected end dates.
- Enable candidate achievement within specified guidelines in line with LSC audit requirements and NVQ Codes of Practice
- Completion of relevant approved paperwork, computerised records (e-portfolio) and monthly tracking documents as instructed
- Problem solving related to candidates.
- Identification of additional learning needs and communication of findings to the Security Team Leader.
- Facilitate relevant underpinning knowledge to fill candidate skills gaps as appropriate.
- Identify appropriate teaching and learning techniques to deliver theory and practical training both one-to-one and in a structured classroom environment
- Use individual, small-group and whole-group teaching techniques as appropriate
- Maintain learner’s interest in and engagement with the learning process
- Foster learner’s enjoyment of learning
- Develop teaching materials using technology such as MS PowerPoint and Web
- Recommendation of other training programmes candidates might attend to fulfil the requirements of their learning programme.
- Maintain employer participation in NVQ programmes.
- Contribute to the design and implementation of new systems and procedures.
- Attend open events and provide advice and guidance.
Person specification:
Essential
• D32/33 or A1 Units qualified
• Recent assessing experience at Level 2 – Level 3 in Customer Service
• Occupationally Competent
• Current Driving Licence
• Willing to work within 35 mile radius from Chesterfield
• Good oral and written communication skills, including writing for a variety of audiences
• Knowledge of methods of information gathering
• Understanding of the nature of accountability, targets, outputs and outcomes
Skills
• Very good interpersonal and customer skills with the ability to deal with a wide range of people
• Excellent computer skills, experience in Microsoft Office
• Ability to manage demanding workloads including working to conflicting and changing deadlines whilst maintaining attention to detail
• Self reliant, pro-active, able to take responsibility for areas of work and display initiative in solving problems
To apply click
HERETo view the job on eatjobs.co.uk then click on the following link:
Customer Service NVQ Assessor Derbyshire
